Question 1

Can I cancel my membership?

Accepted Answer

The ability to pause or cancel a membership depends on the plan and commitment chosen. The applicable terms are detailed in your membership agreement. For any question, feel free to contact us.

Question 2

Do credits expire?

Accepted Answer

Yes, every package has a validity period. Details are shown at the time of purchase.

Question 3

What is the class cancellation policy?

Accepted Answer

You may cancel your reservation up to 12 hours before the class starts at no charge. After that, the class will be considered used. For some discounted packages, a cancellation fee of $25 + taxes may also apply. Regular memberships are not subject to late cancellation fees; however, a $25 + taxes fee applies for no-shows.

Question 4

What is the difference between credits and a membership?

Accepted Answer

Credits are a bank of pre-paid sessions used at your own pace during their validity period. Memberships offer a better per-session price in exchange for a fixed commitment. They are ideal for those who want to integrate movement into their routine on a regular basis.

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